Help
Can I talk to someone at Diplomat Luggage?
Yes, you can contact us any time during trading hours. Use the "Chat with us" functionlity on the website, phone us on 011 616 3353 or email us at sales@diplomatluggage.co.za
How will my order be shipped to me?
We use a very reliable courier company. Once you place your order you will receive a tracking number that will enable you to track your order. Delivery takes 2-3 Business days to main cities (Jo'burg, Cape Town, Durban), 3-5 days to outlying areas.
How much will shipping cost?
If the value of your order is less than R1000, shipping will cost R70. However, if your order is more than R1000, shipping will be free.
Do you send items internationally?
Currently we only ship within South Africa however please contact us and we will do our best to accommodate you.
I want to place a bulk order, can you accommodate large quantities?
Yes. We can provide most of the items on our site in bulk quantities. Please contact us directly to discuss bulk pricing.
I need embroidery on my bag, what are my options?
We are able to embroider bags for bulk orders. Please contact us directly to discuss your requirements.
Is your website secure?
Yes, we use industry standard encryption and make use of third party services to scan our site for vulnerabilities and malware.
Can I order over the phone?
Yes. To order via phone call us on 011 616 3353
Can I cancel an order?
Yes you can cancel your order if it has not yet shipped out. To cancel your order, please call us on 011 616 3353. Orders are processed very quickly, so to avoid your order being shipped prior to your cancellation, we recommend that you call us instead of emailing us.
How safe is my personal information?
Your personal details are very safe with us. We promise to never sell or share your information with anyone else. Please refer to the privacy policy section under our terms and conditions for full details.
Do you store my credit card details?
No. Credit/Debit card transactions are processed through a secure 3rd party payment gateway provided by Payfast (Payfast.co.za). Payfast are PCI-DSS Level 1 Compliant (They have all the doodads and thingamabobs to make sure your payment information is safe!)
Can I return stuff if I don't like it when I get it?
Yes, you can return anything you buy from us anytime up to 30 days from purchase and you don't even need a reason for it. We know that buying awesome things on the internet is worrying, because you don’t get to see or touch what you’re getting beforehand. We’re aiming to get rid of that worry. Just complete the return request form and send the goods back to us in an unused condition (physically undamaged, with tags and marketing material attached and in the original packaging). As soon as we receive the goods we will process a refund. Read our return policy here.
What type of payments do you accept?
We accept Visa, Master Card credit/debit cards, EFT and Mobicred. The Payfast payment gateway will offer you all available payment methods we are currently accepting.
What happens if you can't fulfil my order?
In the very unlikely event that we can't send you your order we will notify you straight away and refund your money in full.
What can I do if my bag is damaged by an airline?
If your bag is damaged by an airline, you should immediately file a damage claim with the airline. Manufacturers' warranties do not cover abuse or mishandling.