As soon as an order is confirmed we begin the process of pulling, packing and dispatching the product. A confirmation email with a tracking number is then sent to each customer. The number can be used to track the parcel at any time within the delivery process.
Where do we deliver?
We deliver countrywide throughout South Africa! From major cities to the smallest of rural locations, Diplomat Luggage has you covered.
When can you expect your order?
*The below time frames are our average delivery times. If you have an urgent order please contact us and we’ll do all that we can to deliver that same day or overnight where possible.
Main Cities
You should receive your order within 3 working days.
Regional Areas(locations outside of major cities and metropolises)
You should receive your order within 3 – 5 working days.
Remote Areas(areas located in an isolated location, far from major cities or towns)
Couriers tend to visit remote areas on particular days of the week so once your order is confirmed we’ll dispatch and it can take anywhere between 3-7 working days.
How much do you charge for delivery?
We offer FREE Delivery for all orders over R1000.
For orders below R1000 we charge a R70 additional delivery fee.
Do you deliver to the Post Office?
No. Due to the unpredictable nature of the South African Postal Service, we only deliver to street addresses and we choose only to use couriers. Because of this someone will need to be at the delivery address to sign for the parcel upon delivery. If no one is available the courier will come back either later that day or the following day.
Do you deliver to P.O. Boxes?
No. All delivered parcels need to be signed for to ensure they arrive at the desired location safely. If you don’t have a home or work address where someone can sign for a parcel then we suggest sending it to the address of a friends office, business or to the home address of a friend or family.
What happens if I listed the wrong address or want to change the address?
Phone us ASAP and we will try and change it, however if the order has already been sent with a courier, unfortunately we will not be able to change the shipping address.
Will the parcel be safe?
Yes. Our couriers take great care when handling parcels and ensure your order will arrive undamaged.
